Lawrence Brown-Service Funeral Home, Inc., operating as Lawrence Memorials (“Lawrence Memorials,” “we,” “us,” or “our”), respects your privacy. This policy explains how we handle personal information in connection with our website, monument inquiries and orders, and customer service text messages. It also explains your communication choices and how to contact us about your information.
Information you provide
Depending on your interaction with us, you may provide your name, telephone number, email address, mailing address, preferred contact method, and details about a quote or order. Order information may include memorial inscriptions, photographs or artwork, cemetery and installation details, approval instructions, and payment or billing status. We also receive the information you include in emails, text messages, forms, and conversations with our staff.
When you agree to receive texts, we maintain information about that permission and your messaging preferences. Message records may include the sending and receiving numbers, message content, timestamps, delivery information, and requests to stop or resume messages. Please avoid sending payment card numbers, Social Security numbers, or other sensitive information by ordinary text message.
How we use information
We use information to respond to inquiries, prepare requested quotes, process orders, coordinate designs and proof approvals, provide order and installation updates, communicate about payments, and answer customer questions. We also use relevant records to maintain accurate business information, document communication preferences, address disputes, protect our services, and meet applicable obligations.
Our customer service SMS program covers monument inquiries and orders. It does not include promotional offers. Providing a phone number or making an inquiry does not by itself enroll you in this program; we ask for your permission to send texts.
Service providers and other disclosures
We may share information needed to perform services with providers that help operate our website, communications, business systems, payments, monument production, or installation. For example, a messaging provider processes telephone numbers and message information to transmit and support our texts. We limit these disclosures to the purposes for which the information is needed.
We may also disclose information when required by law or legal process, or when reasonably necessary to protect rights, safety, or security. We do not authorize service providers to use SMS consent information for their own marketing.
SMS privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. SMS consent and opt-in records are excluded from any sharing for third-party or affiliate marketing. Providers that support delivery, security, and operation of our messaging program may process this information only to provide those services.
Your choices
Reply STOP to opt out of customer service texts. We may send one final message confirming your request, after which further program messages will stop unless you opt in again. Reply HELP for help, or email info@lawrencememorials.com. Declining or stopping texts does not prevent you from requesting a quote or purchasing a monument. We can communicate through other available channels.
You may contact us to request access to or correction of information you provided, ask about its use, or request deletion where applicable. We may need to verify your identity. Some information may need to be retained to complete an order, maintain required records, resolve a dispute, or comply with law. We may keep a limited record of an opt-out to honor your preference.
Website information and external services
Website hosting and related technical services may process information such as your IP address, browser or device information, pages requested, and visit times. Cookies or similar technologies, where used, help website functions operate. You can manage cookies through your browser; blocking them may affect website features. This policy does not authorize using SMS consent information for advertising.
If you follow a link to an external website or use a separate third-party service, that provider has its own privacy practices. Review its policy before providing personal information.
Retention and security
We retain information for as long as reasonably needed for the purposes described in this policy, taking account of ongoing orders, business records, legal requirements, and disputes. We use reasonable safeguards appropriate to the information and services involved. No website, electronic transmission, or storage system can be guaranteed completely secure.
Policy changes and contact
We may update this policy by posting a revised version with a new revision date. Changes do not automatically expand an existing permission to receive texts. For privacy questions or requests, contact Lawrence Memorials at info@lawrencememorials.com.
For details about our text messaging program, see our Terms and Conditions: https://lawrencememorials.com/terms-and-conditions/