Lawrence Memorials Terms and Conditions
Website and customer service text messaging program | Last updated October 22, 2026
These terms describe use of the Lawrence Memorials website and participation in the Lawrence Memorials Customer Care SMS program. The program is operated by Lawrence Brown-Service Funeral Home, Inc., operating as Lawrence Memorials. Please read these terms before agreeing to receive our customer service texts.
Purpose of the text messaging program
With your permission, we send texts about monument inquiries and orders. These messages may answer your questions, provide a requested quote, notify you that a proof is ready for review, request an approval or clarification, report order progress, provide installation updates, or remind you about a payment on your order. You may reply to continue a customer service conversation. This program does not send promotional offers.
Permission and participation
We ask for your permission before enrolling you in customer service texts. You may give that permission verbally to our staff after receiving information about the program. Contacting us, requesting a quote, or supplying a phone number does not by itself enroll you. Agreeing to these website terms alone does not constitute SMS consent.
Participation is optional and is not a condition of purchasing goods or services. You may decline texts and use other available communication methods. By enrolling, you confirm that you are the subscriber or authorized user of the mobile number you provide and are permitted to receive texts at that number.
Message frequency and charges
Message frequency varies according to your inquiry, order activity, and replies. Message and data rates may apply. Your wireless carrier determines any charges under your mobile plan. Contact your carrier if you have questions about those charges.
Stopping messages and obtaining help
Reply STOP to opt out. We may send one final confirmation of your request. No further program messages will be sent after that confirmation unless you opt in again. Stopping texts does not cancel an order or change any separate payment obligation.
Reply HELP for help. You may also contact info@lawrencememorials.com for customer support, questions about the program, or assistance with an opt-out request. Let us know if your mobile number changes or is reassigned so we can update our records.
Delivery and availability
Message delivery depends on carrier coverage, network availability, device settings, and other factors. Delivery and timing are not guaranteed, and the service may not be available on every carrier or device. Carriers are not liable for delayed or undelivered messages. For time-sensitive matters, contact our office directly rather than relying solely on a text message. This program is not an emergency service.
Privacy
Our Privacy Policy explains how we handle personal information and SMS consent data: https://lawrencememorials.com/privacy-policy/
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Necessary messaging service providers may process information to operate and support the program.
Website information and monument orders
Website descriptions and examples provide general information about our services. A specific quote, signed order, contract, and written approvals govern the monument purchase to which they relate. These website and SMS terms do not replace those documents. Estimated production or installation dates remain estimates unless expressly agreed otherwise in writing.
Use our website and messaging service lawfully. Do not submit content you are not authorized to provide, interfere with the services, or use them to transmit abusive, fraudulent, or unlawful material. Contact us if you believe an order instruction or website statement is incorrect.
Changes and contact
We may update these terms by posting the revised version with a new revision date. A change in terms does not enroll you in marketing or expand your SMS consent. If a material change requires new consent, we will obtain it before applying that change to your participation.
For questions about these terms or the customer service SMS program, contact Lawrence Memorials at info@lawrencememorials.com.